Location: (Remote)

Hours: 40 hours per week, Weekdays

Reports to: Chief Clinical Officer

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with international reach, with nearly 800 organizations in the US, UK, Ireland, Canada, Australia and New Zealand conducting the Schwartz Rounds program. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center’s evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partner organizations, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.

We are also looking to strengthen our community of compassionate care champions, who are the leaders running our programs across the globe, and to further develop our Schwartz Compassionate Care Model and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue through program fees. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You are highly organized, detail-oriented, and energized by bringing structure to complex, fast-moving environments. You thrive on keeping people, projects, and priorities aligned, and you take pride in making sure things run smoothly behind the scenes. You are a strong project manager who can track multiple initiatives at once, anticipate needs, and follow through consistently. You are comfortable working across teams and coordinating efforts.

You are both process- and people-oriented. You are technologically proficient learn new platforms quickly, and are comfortable administering CRM, learning management, project-tracking, and other operational systems, but you are equally skilled at communication, coordination, customer service, and relationship management.

You are also comfortable representing an organization externally and building trusted relationships with current and prospective partners. You listen carefully, communicate clearly, and follow through in a warm, responsive, and highly relational way. You can participate in partner meetings, understand an organization’s needs, share information and resources, document next steps, and help ensure that conversations lead to timely action.

You are adaptable and steady in the face of change, with the ability to prioritize effectively across competing demands in a fast-paced, evolving environment. You bring a calm, solutions-oriented mindset and are excited to help bring structure, clarity, and consistency to a team and organization that is growing and evolving.

Most importantly, you are aligned with our mission and motivated by work that supports healthcare professionals and advances compassionate care globally.

ABOUT THE WORK:

The Program Manager plays a central role in supporting the Programs Team by serving as an operational hub for coordination, execution, customer service, and communication. Reporting to the Chief Clinical Officer, this role is responsible for ensuring that Programs Team operations run smoothly, initiatives stay on track, and the team has the structure and support needed to succeed. As the organization continues to grow and evolve, this role will help strengthen operational consistency, reduce administrative burden across the team, and support the effective execution of complex, cross-functional work.

The Program Manager will serve as the primary point of contact for routine program and partner inquiries, responding directly whenever possible and involving Program Advisors or other colleagues when substantive program expertise is needed. Initially, this position will focus predominantly on strengthening program operations, coordinating projects, and supporting consistent execution across the Programs Team. As the organization’s processes and technology continue to mature, the role is expected to evolve, with opportunities to assume increased responsibility for partner engagement, relationship development, and growth-support activities.

This role will regularly interact with current and prospective partner organizations to respond to inquiries, coordinate next steps, share information and resources, and ensure timely, personalized follow-up. This role is critical to enabling the Programs team to operate at a high level by reducing operational friction and supporting team-members in high-impact work with sites.

Qualifications

Specific responsibilities include:

Program Operations, Project Coordination, and Customer Service

• Coordinate logistics for team initiatives, projects, and workstreams, ensuring timelines, materials, staffing, and communications are aligned and executed effectively.
• Serve as the primary point of contact for routine program and partner inquiries, providing timely and helpful responses using established information and resources and involving the appropriate Program Advisor when substantive program expertise is needed.
• Support cross-functional coordination with internal teams, including Communications, Operations, and Development, as well as external partners when needed.
• Maintain and manage a centralized Programs calendar across all core programs, trainings, events, and other program-related activities.
• Support the structure and facilitation of team meetings, including agenda development, documentation of key decisions, and tracking of action items.
• Prepare status updates and summary materials that help leadership and the team understand where work stands, what is at risk, and what needs attention.

Training Operations and Learning Systems

• Provide operational support for training programs, including scheduling, enrollment, participant communications, materials, attendance, completion tracking, and post-training follow-up.
• Support Director of Learning in administration of the learning management system, including enrollment, course and user records, and participant support.
• Coordinate with training leaders, faculty, facilitators, and internal colleagues to ensure that training activities are organized, well communicated, and delivered effectively.
• Support virtual training sessions and other elements of training delivery when appropriate. Substantive curriculum ownership and training delivery are not core responsibilities of this role.

Partner Engagement and Growth Support

• Participate in introductory and follow-up meetings with prospective and current partner organizations, helping represent the Schwartz Center and share standard information about its mission, programs, and resources.
• Prepare materials for partner conversations and provide timely, personalized follow-up after meetings.
• Document meeting notes, questions, commitments, relationship history, and next steps, and enter and maintain relevant information in Salesforce.

Data Management and Reporting

• Extract, organize, and summarize program, training, partner, and pipeline information to support recurring reports, team planning, follow-up, and leadership updates.
• As noted above, enter and maintain accurate and timely information in Salesforce, the learning management system, and other operational systems. This includes routine and sometimes repetitive data-entry and record-maintenance work that is essential to reliable program operations.

Additional Job Details (if applicable)

WE ARE A GOOD FIT IF YOU HAVE

Required:

• Bachelor’s degree in a relevant field (e.g., healthcare administration, public health, nonprofit management, business, or a related discipline).
• 5+ years of professional experience in program management, project management, operations, or a closely related role.
• Experience working with Salesforce
• Prior experience with learning management systems (LMS) and user support related to online learning and engagement platforms
• Demonstrated ability to manage multiple projects simultaneously and deliver high-quality work on time.
• Strong organizational skills and attention to detail, with the ability to track and manage complex workflows and moving parts.
• Excellent written and verbal communication skills, including the ability to prepare clear summaries and reports.
• Comfort working with data and generating reports to support decision-making and organizational visibility.
• Ability to build collaborative relationships and work effectively across teams and functions.
• Ability to prioritize effectively across competing demands in a fast-paced, evolving environment.
• Ability to operate professionally in a remote environment with Eastern Time Zone working hours, 9AM-5PM.

Preferred:

• Experience in healthcare, nonprofit, or other mission-driven organizations.
• Experience using project management tools (e.g., Asana, Smartsheet, Monday.com, or similar).
• Project Management Professional (PMP) certification or equivalent training and experience.
• Experience supporting reporting, dashboards, or leadership-facing materials that communicate organizational impact.

Personal Attributes:

• • Highly organized, reliable, and detail-oriented.
  • Proactive and solutions-oriented, with the ability to anticipate needs and take initiative.
  • Comfortable working in a dynamic, evolving environment with shifting priorities.
  • Strong interpersonal skills
  • Calm, steady presence who contributes to team cohesion, clarity, and effectiveness.
  • Deep alignment with the mission of advancing compassion in healthcare.

TO APPLY:

To be considered for the Program Manager role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

• Go to massgeneral.org/careers
• Click ‘Search Careers’
• In the search field, enter Job ID number RQ4068711
• Follow the online instructions from there

 Note: We are currently a remote work organization.