At the Schwartz Center for Compassionate Healthcare (“Schwartz Center,” “we” or “us”), we are committed to protecting the privacy and security of visitors to our website. This website privacy policy (“Privacy Policy”) will tell you what information we collect, how it is used and your options as you interact with our website. By using this website, you agree to this policy. Please read the following carefully before using the website.
The Schwartz Center does not collect “Protected Health Information” as defined under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”) from website users.
By using our website, you consent to the collection, use and sharing of information as described in this Privacy Policy. By providing us with an email address, you agree that we may use your email address to communicate with you about our services and select messages from our partners or affiliates. You may opt-out of marketing emails at any time through the opt-out mechanism within the sent email. You may not opt-out of service messages.
You may use our website without providing any personal information; however, when you reply to any of our communications with a request, we may need to collect your personal information. For example, you may be asked to provide personal information, such as name, email address, and demographic information if you choose to complete an online form or provide feedback. Additionally, if you choose to create an account through our Program Resources Website, we will be required to collect your personal information particularly related to your job and employer to create an account.
If you submit to the Schwartz Center any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal information, you grant the Schwartz Center the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website.
The Schwartz Center is committed to protecting the privacy of the personal information you provide to us via this website so that we can make sure it remains as secure as possible. Accordingly, we use reasonable efforts to prevent unauthorized access. We use a secure firewall and a security infrastructure that protects the integrity and privacy of personal information submitted to us via this website. As an additional security measure, your personal information is also encrypted during transmission using appropriate technology including Transport Layer Security. Encryption is an industry standard and a common method used to protect the transmission of sensitive data across the Internet.
Although we work hard to protect your personal information, we cannot guarantee the security of any information you transmit to us through third-party online applications, and you do so at your own risk. For security purposes, if you wish to contact us, use the telephone numbers provided throughout our websites.
This website works with companies that offer third-party products or services (“Service Providers”), including, Piwik Pro, who helps us track and analyze visitor activity on the website, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns.
The website uses cookies, tracking pixels, and related technologies. These can be set by the Schwartz Center or by our Service Providers.
Cookies are small data files that websites and online services place on a user’s computer or mobile device via their web browser. These files allow information to be stored and accessed either for the duration of a single website visit (called “session cookies”), or for a longer period defined by the website (called “persistent cookies”).
Examples of information we and our Service Providers collect include how often someone visits this website and what they do while on the website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers also collect information about the activity of individual website users. This information may be used to direct related Schwartz Center advertisements and/or informational content to website users when they visit other websites.
Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. There are a variety of tools publicly available to manage cookies and similar technologies that collect information related to your use of the website. Learn more from (i) the FTC or (ii) the Digital Advertising Alliance opt-out page, which allows users to opt out from receiving interest-based advertising.
We are not responsible for the effectiveness or compliance of third party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on this website without enabling cookies in your browser but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on the website.
We use web analytics and tag management services and tools provided by Google and other third parties to collect certain information relating to your use of this website. You can find out more about how Google uses data when you visit our website by visiting “How Google uses information from sites or apps that use our services.”
We use Piwik PRO Analytics Suite as our website/app analytics software and consent management tool. We collect data about website visitors based on cookies. The collected information may include a visitor’s IP address, operating system, browser ID, browsing activity and other information. See the scope of data collected by Piwik PRO.
We calculate metrics like bounce rate, page views, and sessions to understand how our website/app is used. We may also create visitors’ profiles based on browsing history to analyze visitor behavior, show personalized content and run online campaigns.
This website uses Google’s reCAPTCHA service to protect against spam and other automated abuse by identifying activity from an automated program such as a “bot.” reCAPTCHA analyzes the behavior of website visitors as soon as the website visit begins. The data collected during this analysisis sent to Google’s servers. The use of the reCAPTCHA service and the treatment of any information collected through the service, such as IP address, date, time, language, screen size and resolution, and mouse movements while on the page, are subject to Google’s applicable privacy policy and terms of use, as noted in the boxes where you are asked to confirm that “I’m not a robot” when submitting a form.
Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our website and your IP address. An IP address is a number that identifies a device connected to the Internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.
The Schwartz Center uses the information you provide to fulfill online requests, process credit card information and respond to customer service inquiries, or in other ways as required by law.
We may use your information to:
In some cases, third parties contracted by the Schwartz Center may have access to your information to perform a specific task, for example, to send you an e-newsletter.
If you are located in certain other countries outside the United States with applicable data protection laws or regulations, you may have rights under those laws and regulations as detailed below. For example, if you are in the European Economic Area, those laws and regulations include the General Data Protection Regulation (Regulation (EU) 2016/679).
We will process your personal information as described in this Privacy Policy on the basis of our legitimate interests, your consent, or to comply with our legal obligations, as applicable to the particular processing. Without limiting the foregoing, by using the website (or, as applicable, by registering for and participating in a Schwartz Center program), you consent to the processing of your personal information as outlined in this Privacy Policy.
Given that we are established in the U.S. and that our contractors and vendors may be established in the U.S. or other countries outside of the country in which you reside, you understand that your personal information will be transferred to the U.S. and these other countries (if applicable) for processing, where less strict privacy protections may apply than those in the country in which you reside. We will put in place appropriate safeguards to protect your personal information that is transferred outside the country in which you reside. By using the website (or, as applicable, by registering for and participating in Schwartz Center programs) you consent to the transfer of your personal information as described herein.
You may withdraw consent to our processing of your personal information where such processing is based on your consent. To do so, you can contact us through our contact information provided in the next paragraph below. If you withdraw consent, then we will not further process your personal information except to comply with law. We may also anonymize your personal information and continue to process the anonymized data.
You have the right to request access to, correction of, or erasure of your personal information. Depending on the laws of the country in which you reside, you may also be able to request restrictions on or object to certain processing of your personal information, or request that your personal information be transferred to another person or entity. If you would like to make any such requests or would like more information about your rights related to your personal information, you can contact the Mass General Brigham Privacy Office at privacyoffice@mgb.org. You can also contact us by mail at the following address: Mass General Brigham, Attn: Chief Privacy Officer, 399 Revolution Drive, Suite 605, Somerville, MA 02145, United States. You understand and agree that our ability to comply with any requests you make regarding the processing of your personal information may be limited by applicable laws and regulatory requirements to which we are subject. You also have a right to lodge a complaint with your country’s supervisory authority.
We share information with third parties, including as required by law and in order to provide the services requested. We engage reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.
If the ownership of our business changes or we need to transfer assets relating to this website to a third party, we may transfer your personal information to the new owner. Your information would remain subject to the promises made in the applicable Website Privacy Policy unless you specify otherwise.
Please do not provide personal information via email to us unless it is through a secure channel (these will be marked, as secure online forms, for example). Remember that email messages, unless encrypted while in transit, can be viewed by other Internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using phone or mail.
If you receive an email that looks like it is from The Schwartz Center and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. The Schwartz Center will never request your password, user name, credit card information or other personal information through email.
This online Privacy Policy applies only to this website. This website contains links to other websites. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the Privacy Policy on any other website before providing them with personal information.
The Schwartz Center has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us as listed below.
If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact the MGB Privacy Office at 617-726-1300 or PrivacyOffice@mgb.org. Also, contact the Schwartz Center at info@theschwartzcenter.org or 857-282-0400. 
Last Revised [September 22, 2025]