CAREERS

Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote

Hours: 40 hours per week, Weekdays

Reports to: Chief Executive Officer

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships.  We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland.  Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families.  The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.  We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources.  We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership.  Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You are a clinician leader with a demonstrated commitment to compassionate patient care and supporting the healthcare workforce through your clinical practice, scholarship, professional roles and values. You are established as a leader in healthcare workforce well-being and/or compassionate patient care looking for an opportunity to have a national, systems-level impact. You have academic and practical knowledge of the stressors facing today’s healthcare delivery system and workforce. You are fluent in the current research and literature on burnout, workforce well-being, patient-caregiver communication, and/or compassionate care and have contributed yourself to that body of work. You have experience as a team member and leader driving improvements in patient safety, quality outcomes, patient experience, health disparities, or teamwork. You have significant leadership experience in developing programs and business opportunities that materially contribute to the growth and performance of your organization. You are a flexible, consensus builder; a respectful team player who connects with the organization’s mission; and a strong communicator who can effectively interact with key stakeholders, including the Board of Directors, healthcare leaders of peer organizations, and clinical leaders of various disciplines across existing and potential members. You’re agile, adaptive and want to be part of a high performing, mission-driven and growing organization striving to create a better healthcare world grounded in compassion.

ABOUT THE WORK:

Reporting to the Chief Executive Officer (CEO), the Chief Clinical Officer (CCO) will be part of the senior leadership team. This is a unique opportunity for MD and RN/Patient Care Service leaders who believe in the mission and vision of the Schwartz Center for Compassionate Healthcare, and have a track record of developing, implementing and growing programs and relationships. The ideal candidate profile includes:

• Ideal for candidates wanting a role in an internationally respected healthcare nonprofit dedicated to advancing compassionate care, with opportunity for growth & development over time
• Experience with Schwartz Center and other caregiver-support and well-being programs preferred
• Work is primarily remote, with periodic in-person leadership and staff meetings, retreats, and Center events
• Commitment to travel at least 10-15 times annually
• Minimum of 10 years of relevant experience in healthcare delivery and administration
• MD, DO, RN/APN, or another clinical professional license required
• MBA, MPH, MHA, PhD or other advanced degree preferred
• Open to job sharing of this portfolio between two exceptional part-time candidates; potential good fit for clinicians or leaders looking to maintain a part-time clinical practice, teaching, research, or other administrative role

RESPONSIBILITIES:

Thought Leader 

• Present publicly about our work and programs at conferences, webinars, podcasts, panels, and in interviews with various media hosts/reporters
• Publish our work/programs, research studies, & opinion/thought pieces
• Serve on national panels and collaboratives that are related to the Center’s core mission
• Serve as a key contributor on the Schwartz Center Leadership Team (LT) and actively contribute to the strategic plan and related initiatives
• Work with external researchers/experts to further document benefits of Schwartz Rounds, Schwartz Center programs, and compassionate care, including refinement & wider adoption of compassion measurement tools
• Convene task forces and advisory groups as needed to advance thought leadership and potential program development

Program Partner (with Sr Director of Programs, Program Team & Member Operations):

• Assess the performance of Schwartz Rounds and other existing programs and design modifications that strengthen engagement, enhance impact, and improve perceived value to members
  • Formal publication-quality studies and evaluations (usually with outside firm)
  • Individual entity assessment, evals, data, capture of best practices, and case studies
  • Research interest-group with Schwartz Center members, and with the Point of Care Foundation in the UK
• Identify, research, and assist in the development of new and innovative programs that support healthcare members and their evolving needs, build revenue, and further our mission
• Assist in development of program content, training materials, curriculum, & implementation plans
• Deliver and co-facilitate member trainings, course offerings, and workshops as needed
• Develop program & training evaluation tools to measure program impact
• Identify themes/topics, invite and prep speakers, facilitate and moderate the Compassionate in Action Webinar series and Conference
• Participate in nomination review & finalist selection process for our recognition programs

Ambassador:

• Serve as clinical face of the Center, with a primary focus on driving membership & Schwartz Rounds growth
• Cultivate relationships with national organizations, associations, societies, other non-profits with similar missions to leverage the Schwartz Center and Schwartz Rounds “word-of-mouth” referrals and spread
• Connect with both C-suite and clinical/program champions at individual hospitals, systems, and adjacent healthcare market entities to increase awareness, adoption, and retention
• With the Senior Director of Programs, establish a national Member Advisory Council of key clinical and administrative champions that can advise on our Schwartz Rounds portfolio and tactics, our Community of Compassionate Care Champions strategy, and evolving member program needs
• With CEO and COO, establish more formal partnerships, affiliations, collaborations with a variety of entities aligned with our Model for Compassionate Healthcare and our work
• With CEO and Chief Development Officer (CDO), assist with cultivating individual, major gift, and corporate giving relationships
• With CDO, seek funding from outside foundations and government agencies, supporting this work throughout the grant process lifecycle

Administrative:

• Manage one physician contractor
• Has oversight of projects and initiatives under scope and any future clinical direct reports

WE’RE A GOOD FIT IF YOU HAVE:

• MD, DO, RN/APN (required)
• MBA, MPH, MHA, PhD (preferred)
• Track record of building and implementing effective organizational programs with documented sustained growth and impact
• Experience in developing collaborative partnerships and relations, locally & nationally
• Strong foundational knowledge of the drivers of compassion as defined by our Definition & Model for Compassionate Healthcare
• Deep understanding of research, literature & strategies for improving provider/healthcare worker wellness, provider-patient communication and/or patient/family experience
• Ability to link Schwartz Center’s work to patient safety, quality, DEIB & teamwork efforts
• Desire to keep abreast of healthcare issues & trends related to our mission
• Excellent communication skills, including track record of publications and oral presentations
• Ability to think critically and creatively
• Skills and experience with group facilitation and discussion leadership
• Ability to work as part of a team and manage across roles, with strong interpersonal skills
• High standards in communicating with teammates, members, customers, and donor prospects
• High degree of initiative, self-drive, and sound independent judgment

TO APPLY:

To be considered for the Chief Clinical Officer role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

• Go to mghcareers.org
• Under the Career Opportunities tab, click on Search Jobs and Apply
• Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
• In the Job Number field, type in the Job ID number 3310698
• Follow the online instructions from there
• Please submit a cover letter with your resume/CV.

 Note: We are currently a remote work organization.

Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote

Hours: 40 hours per week, Weekdays

Reports to: Director of Individual Giving

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships.  We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland.  Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families.  The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.  We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources.  We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership.  Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You love fundraising database work, CRM software, donor analysis and improving systems. You see opportunities for improving how we reach donors. You understand principles and strategies in philanthropy and nonprofit accounting. You’re resourceful and are constantly learning and thinking innovatively. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 

The Development Data Manager is responsible for the Atlas (Blackbaud CRM) database and has oversight of all donor information. They are responsible for the accurate and judicious operation of our fundraising database, ensuring that data are recorded and maintained so that they are correct, up-to-date, and consistent with reporting needs. Responsibilities include gift processing and donor acknowledgement, constituent data management, donor interaction data entry, event registration, and tracking fundraising activity and communications. The Development Data Manager supports direct mail, online, event, and other fundraising strategies; recommending, implementing, and managing the support of our database, applications, and infrastructure; establishing and developing department processes and procedures; tracking and reporting performance measures; and managing the day-to-day operation and usage of Atlas for both fundraising and organization-wide initiatives. The Development Data Manager reports to the Director of Individual Giving.

Gift Processing and Donor Acknowledgement

• Processes daily and recurring gift batches to ensure that all gifts and pledges made online, offline, and through our lockbox are accurately recorded in Atlas.
• Communicates with teammates and affiliate partners as needed to process gifts of securities, wire transfers, donor-advised funds, and employee giving programs, or to resolve questions that arise from ambiguity of gift information.
• Handles inquiries and questions from donors.
• Accurately matches gifts to pledges, proposals, tributes, event registrations, and memberships; produces daily and monthly batch reports; makes gift adjustments as needed.
• Observes PCI compliance protocol to keep payment information secure.
• Generates and tracks standard and custom acknowledgement letters, tribute notifications, and Compassionate Caregiver Certificates.
• Manages invoicing and pledge reminder process, tracking and reporting regularly on outstanding pledges and matching gifts, and generating reminders. Follows up with donors and matching gift companies as needed to maximize matching gift revenue.
• Maintains appropriate electronic and paper filing and follow-up systems for financial and donor records.

 Constituent Data Management

• Oversees data for Atlas and coordinates with the data team to ensure accuracy and integrity.
• Creates, standardizes, and documents Atlas usage policies and procedures to ensure data integrity, ease of use, and accuracy of extracted data. Identifies and designs solutions to data integrity issues.
• Optimizes the use of the database across the organization by staying current on upcoming enhancements to functionality and guiding staff in the appropriate use of the existing functionality.
• Coordinates with the Systems Integration Manager, Senior Accountant, Member Experience Coordinator and Senior Director of Finance and others to coordinate the flow of information between the Schwartz Center’s membership and development databases, standardization of data entry, and data exports to meet the needs of the Center.
• Communicates Atlas usage policies and standards to all users and provides additional training for team members and others as needed.
• Works with the Mass General Brigham (MGB) Development Applications team to prepare our data and users for conversion to a new system-wide customer relationship management (CRM).
• Works with our PHS to conduct regular screenings including NCOA, WealthEngine, DeceasedFinder, and HIPAA. Updates records accordingly using data import or global functions whenever possible.
• Creates and updates data organization in Atlas, including campaigns, funds, appeals, mailings, donor classes and solicit codes.
• Builds custom reports for special projects as needed. Creates standard reports — determining with the team which reports are needed monthly, weekly, etc. and automating them.
• Builds queries and exports for complex mailing lists such as e-newsletters, direct mail appeals, and event invitations.
• Imports proposals, contact lists, gifts from outside sources, and other data; uses global adds when possible.
• Develops a system and schedule for quality control. Evaluates and improves gift input procedures.
• Checks accuracy and completeness of gift batch data.
• Evaluates and improves event registration systems for the Annual Dinner.
• Manages the NetCommunity (BBNC) system to maximize online giving capabilities and event registrations.
• Performs routine data maintenance in our bulk emailing system, and facilitates the flow of information between it and Atlas.
• Coordinates with Bank of America for our gift processing lockbox and its online platform.
• Coordinates with the finance team on PCI compliance, and monthly and yearly financial reconciliation.
• Serves as the primary liaison to the MGB Development Applications Team and participates in several MGB-wide councils.
• Manages ongoing data clean-up projects and prepares the database for future data conversions and upgrades as needed.
• Manages on-site registration for the Annual Dinner and helps train volunteers.

Administration

• Manages seasonal temps hired for development projects. Monitors workflow provides coaching and supports, and evaluates performance.
• Supervises and trains interns in Atlas.
• Works with MGB to coordinate Atlas training, troubleshooting and other issues; provides information and feedback to MGB.
• Supports other projects as assigned.

WE’RE A GOOD FIT IF YOU HAVE: 

• Bachelor’s degree and/or a minimum of 3 and 5 years preferred experience working with Blackbaud CRM or other fundraising database software.
• A customer-service approach to serving donors and colleagues.
• Proven track record of coordinating, scheduling and planning complex events.
• Ability to manage a variety of personal styles during high stress periods.
• Good communication skills. 
• Strong organizational skills, detail-oriented, and efficient.
• Strong commitment to quality work, customer service, and high productivity.
• Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
• Ability to think critically and creatively.
• Flexibility to handle multiple tasks at once.
• Skills to manage up and across.
• Comfortable working within the guidelines of a larger institution.
• High degree of initiative and independent judgment.
• Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with donors and prospects in person, by phone, and through written correspondence.
• Ability to work under pressure.
• Flexibility to work some evenings and weekends as necessary.
• Desire to be a part of an organization that is creating a better healthcare world. 

For a deeper look at our vision and team, read more here. 

Note: This is a remote, full-time position with travel to Boston on a quarterly basis.

 TO APPLY:

In order to be considered for the Development Data Manager role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3310723
5) Follow the online instructions from there