CAREERS

Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote

Hours: 40 hours per week, Weekdays

Reports to: Chief Executive Officer

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships.  We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland.  Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families.  The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.  We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources.  We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership.  Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You are a clinician leader with a demonstrated commitment to compassionate patient care and supporting the healthcare workforce through your clinical practice, scholarship, professional roles and values. You are established as a leader in healthcare workforce well-being and/or compassionate patient care looking for an opportunity to have a national, systems-level impact. You have academic and practical knowledge of the stressors facing today’s healthcare delivery system and workforce. You are fluent in the current research and literature on burnout, workforce well-being, patient-caregiver communication, and/or compassionate care and have contributed yourself to that body of work. You have experience as a team member and leader driving improvements in patient safety, quality outcomes, patient experience, health disparities, or teamwork. You have significant leadership experience in developing programs and business opportunities that materially contribute to the growth and performance of your organization. You are a flexible, consensus builder; a respectful team player who connects with the organization’s mission; and a strong communicator who can effectively interact with key stakeholders, including the Board of Directors, healthcare leaders of peer organizations, and clinical leaders of various disciplines across existing and potential members. You’re agile, adaptive and want to be part of a high performing, mission-driven and growing organization striving to create a better healthcare world grounded in compassion.

ABOUT THE WORK:

Reporting to the Chief Executive Officer (CEO), the Chief Clinical Officer (CCO) will be part of the senior leadership team. This is a unique opportunity for MD and RN/Patient Care Service leaders who believe in the mission and vision of the Schwartz Center for Compassionate Healthcare, and have a track record of developing, implementing and growing programs and relationships. The ideal candidate profile includes:

• Ideal for candidates wanting a role in an internationally respected healthcare nonprofit dedicated to advancing compassionate care, with opportunity for growth & development over time
• Experience with Schwartz Center and other caregiver-support and well-being programs preferred
• Work is primarily remote, with periodic in-person leadership and staff meetings, retreats, and Center events
• Commitment to travel at least 10-15 times annually
• Minimum of 10 years of relevant experience in healthcare delivery and administration
• MD, DO, RN/APN, or another clinical professional license required
• MBA, MPH, MHA, PhD or other advanced degree preferred
• Open to job sharing of this portfolio between two exceptional part-time candidates; potential good fit for clinicians or leaders looking to maintain a part-time clinical practice, teaching, research, or other administrative role

RESPONSIBILITIES:

Thought Leader 

• Present publicly about our work and programs at conferences, webinars, podcasts, panels, and in interviews with various media hosts/reporters
• Publish our work/programs, research studies, & opinion/thought pieces
• Serve on national panels and collaboratives that are related to the Center’s core mission
• Serve as a key contributor on the Schwartz Center Leadership Team (LT) and actively contribute to the strategic plan and related initiatives
• Work with external researchers/experts to further document benefits of Schwartz Rounds, Schwartz Center programs, and compassionate care, including refinement & wider adoption of compassion measurement tools
• Convene task forces and advisory groups as needed to advance thought leadership and potential program development

Program Partner (with Sr Director of Programs, Program Team & Member Operations):

• Assess the performance of Schwartz Rounds and other existing programs and design modifications that strengthen engagement, enhance impact, and improve perceived value to members
  • Formal publication-quality studies and evaluations (usually with outside firm)
  • Individual entity assessment, evals, data, capture of best practices, and case studies
  • Research interest-group with Schwartz Center members, and with the Point of Care Foundation in the UK
• Identify, research, and assist in the development of new and innovative programs that support healthcare members and their evolving needs, build revenue, and further our mission
• Assist in development of program content, training materials, curriculum, & implementation plans
• Deliver and co-facilitate member trainings, course offerings, and workshops as needed
• Develop program & training evaluation tools to measure program impact
• Identify themes/topics, invite and prep speakers, facilitate and moderate the Compassionate in Action Webinar series and Conference
• Participate in nomination review & finalist selection process for our recognition programs

Ambassador:

• Serve as clinical face of the Center, with a primary focus on driving membership & Schwartz Rounds growth
• Cultivate relationships with national organizations, associations, societies, other non-profits with similar missions to leverage the Schwartz Center and Schwartz Rounds “word-of-mouth” referrals and spread
• Connect with both C-suite and clinical/program champions at individual hospitals, systems, and adjacent healthcare market entities to increase awareness, adoption, and retention
• With the Senior Director of Programs, establish a national Member Advisory Council of key clinical and administrative champions that can advise on our Schwartz Rounds portfolio and tactics, our Community of Compassionate Care Champions strategy, and evolving member program needs
• With CEO and COO, establish more formal partnerships, affiliations, collaborations with a variety of entities aligned with our Model for Compassionate Healthcare and our work
• With CEO and Chief Development Officer (CDO), assist with cultivating individual, major gift, and corporate giving relationships
• With CDO, seek funding from outside foundations and government agencies, supporting this work throughout the grant process lifecycle

Administrative:

• Manage one physician contractor
• Has oversight of projects and initiatives under scope and any future clinical direct reports

WE’RE A GOOD FIT IF YOU HAVE:

• MD, DO, RN/APN (required)
• MBA, MPH, MHA, PhD (preferred)
• Track record of building and implementing effective organizational programs with documented sustained growth and impact
• Experience in developing collaborative partnerships and relations, locally & nationally
• Strong foundational knowledge of the drivers of compassion as defined by our Definition & Model for Compassionate Healthcare
• Deep understanding of research, literature & strategies for improving provider/healthcare worker wellness, provider-patient communication and/or patient/family experience
• Ability to link Schwartz Center’s work to patient safety, quality, DEIB & teamwork efforts
• Desire to keep abreast of healthcare issues & trends related to our mission
• Excellent communication skills, including track record of publications and oral presentations
• Ability to think critically and creatively
• Skills and experience with group facilitation and discussion leadership
• Ability to work as part of a team and manage across roles, with strong interpersonal skills
• High standards in communicating with teammates, members, customers, and donor prospects
• High degree of initiative, self-drive, and sound independent judgment

TO APPLY:

To be considered for the Chief Clinical Officer role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

• Go to mghcareers.org
• Under the Career Opportunities tab, click on Search Jobs and Apply
• Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
• In the Job Number field, type in the Job ID number 3310698
• Follow the online instructions from there
• Please submit a cover letter with your resume/CV.

 Note: We are currently a remote work organization.

Job Title: Member Experience Advisor  

Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote

Hours: 40 hours per week, Weekdays

Reports to: Senior Director of Programs

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships.  We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland.  Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families.  The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.  We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources.  We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership.  Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad challenges facing the healthcare workforce and healthcare organizations today. You have customer service and relationship-building skills. You have strong communication and interpersonal skills. You love coaching, mentoring, and collaborative problem-solving. You’re comfortable interacting with people at all levels within a healthcare organization, from the front line to the c-suite. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Member Experience Advisor (MEA) is responsible for partnering with Schwartz Center members to ensure their programs such as Schwartz Rounds and Stress First Aid are successful across the member base. This includes regular communication with members, supporting new and current members in implementing Schwartz Center programs. The MEA reports to the Senior Director of Programs and coordinates efforts with the Schwartz Center membership team.

Support the successful implementation, leadership, and sustainability of Schwartz Center programs at member organizations

• Partner with Assistant Director of Programs and Training Specialist to manage the program training and implementation for Schwartz Center programs
• Advise Schwartz Center members on integration of Schwartz Center programs into their workforce wellbeing strategies
• Cultivate successful, collaborative relationships with membership organizations
• Conduct phone calls, video calls, and meetings with hospital leaders and high-level clinicians who are instrumental to the success of Schwartz Center programs
• Identify new member business opportunities when presented
• Identify new opportunities for Schwartz Center programs, trainings, and resources
• Provide support and facilitation for Schwartz Center educational programs, Facilitation Workshops and Community Connections as needed
• Present at conferences as needed
• Travel (when possible, as needed) to member organizations across the country

WE’RE A GOOD FIT IF YOU HAVE: 

• BA/BS and a minimum of 10+ years of relevant experience (master’s degree preferred)
• A clinical background (desirable but not required)
• Familiarity with the Schwartz Rounds program (desirable but not required)
• Familiarity with Stress First Aid and/or peer support programs (desirable but not required)
• Strong time-management, project-management, communication, and organizational skills
• Sensitivity, good judgment, and relationship-building skills
• Overall standards of excellence in communicating with members and prospects in person, by phone, on video, and through written correspondence
• A customer-service approach to supporting members and colleagues
• Comfort with public speaking and group facilitation
• Ability to think critically and creatively
• Ability to travel (eventually 4 to 6 times per year)
• Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint, Teams, Zoom, and Salesforce
• Experience with learning management systems (desirable but not required)
• Passionate about improving relationships of care and healthcare workforce wellbeing
• Regular availability from 12pm-8pm Eastern Time to meet the needs of our members in Australia and New Zealand

 For a deeper look at our vision and team, read more here.

 Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed.

TO APPLY:

In order to be considered for the Membership Program Advisor role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3314294
5) Follow the online instructions from there